General Terms and Conditions
1. Scope
These General Terms and Conditions (GTC) apply to all deliveries from Laura Lizbeth Ceramics, Laura Zielke (hereinafter Laura Lizbeth Ceramics) to consumers.
A consumer is any natural person who concludes a legal transaction for a purpose that cannot predominantly be attributed to their commercial or independent professional activity.
By accessing or using our website and services, you agree to these General Terms and Conditions, including any updates or changes. Please read these terms carefully before making a purchase.
Valid from: November 2024
2. Contractual partner
The purchase contract is concluded with Laura Lizbeth Ceramics, owner: Laura Zielke, Annenwalde 13, 17268 Templin
3. Conclusion of contract
3.1. The presentation of products in the online store does not constitute a legally binding offer, but only an invitation to order. By placing an order on our website, you are making an offer to purchase the items in your shopping cart.
3.2. By clicking the [Buy/order for a fee] button, you are placing a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by email immediately after receiving your order. We reserve the right to refuse or cancel any order at our sole discretion. When placing an order, you agree to provide accurate and complete information, including your billing and shipping address.
4. Shipping and delivery
We are pleased to offer international shipping to many countries worldwide. Shipping costs and delivery times vary depending on the destination.
Shipping costs: Shipping costs are calculated at checkout based on the shipping address, weight and size of the items in your order.
Customs and import duties: International orders may be subject to duties, taxes and fees imposed by the destination country. These additional charges are the customer's responsibility. Please contact your local customs office for more information.
Delivery times: Delivery times may vary depending on the destination country, shipping method chosen and customs processing. We will endeavour to deliver your order as quickly as possible, but delays may occur, particularly during peak periods.
Lost or damaged packages: We are not responsible for lost or damaged packages once they have been handed over to the shipping carrier. If your package is lost or damaged, please contact the shipping carrier directly to file a claim.
5. Prices and payment
All prices are quoted in Euros and exclude shipping costs unless otherwise stated.
We accept payment by major credit/debit cards, PayPal and other payment methods offered at checkout.
Prices are subject to change without notice. In the event of a pricing error, we reserve the right to cancel or correct your order.
6. Retention of title
The goods remain our property until full payment has been made.
7. Liability for material defects
Laura Lizbeth Ceramics is liable for material defects in accordance with the applicable statutory provisions, in particular Sections 434 ff of the German Civil Code.
8. Returns and cancellations
We want you to be satisfied with your purchase! If you are not completely satisfied, please read our returns policy for instructions on returns and cancellations.
Please note that return costs are to be borne by the customer and we do not cover customs duties or taxes on returned items.
Items must be returned unused and in their original condition.
9. Product information
We make every effort to provide accurate and up-to-date information about our products. However, we do not guarantee that all product descriptions, images or prices are accurate, complete or error-free.
Colors and finishes may vary due to the settings of your device or monitor.
10. Privacy
Your privacy is important to us. By using our website, you agree to our privacy policy, which sets out how we collect, use and protect your personal information.
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for customers in the EU.
11. Intellectual Property
All content on this website, including text, images, logos and designs, is the property of Laura Lizbeth Ceramics and is protected by copyright.
12. Limitation of Liability
To the extent permitted by law, Laura Lizbeth Ceramics is not liable for any errors or omissions in any part of the information contained in this website.
To the extent permitted by law, Laura Lizbeth Ceramics is not liable for indirect, incidental or consequential damages arising from the use of our products or services.
We are not liable for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, strikes or customs delays.
13. Dispute resolution
The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.
14. Governing Law
These terms and conditions are subject to the laws of Germany and will be interpreted in accordance with them. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Brandenburg/Germany.
15. Changes to Terms
We may update or change these Terms at any time. Any changes will be posted on this page and the effective date will be updated accordingly.
Please review these Terms regularly to stay informed of any changes.
16. Contact
If you have any questions or concerns about these Terms, please feel free to contact us by email at contact@lauralizbeth.com.
updated: 11/24/2024